Overview
MobilityWorks is the largest adaptive vehicle provider in the United States,offering wheelchair-accessible vehicles to the more than 16 million individuals with disabilities in the country. MobilityWorks has more than 90 locations across the U.S. and maintains the largest inventory of wheelchair-accessible vehicles in the nation.
To live up to their “Be There” motto, it’s essential for the company’s supply chain to run smoothly and efficiently to ensure proper inventory across all locations.They also need to keep costs down to achieve their financial objectives and to better serve their clients.
At a glance
- Largest adaptive vehicle provider in the U.S. with 95 locations
- Struggled with inventory management and transfer costs
- Partnered with ketteQ and Salesforce to optimize supply chain planning
- Reduced inventory cost by $4.7 million in the first 6 months
- 5% inventory reduction and 4% fill rate improvement
- 46% in daily stock out alert reduction in the first year
ketteQ planning technology is light years ahead of legacy supply chain solutions and has enabled us to quickly achieve measurable results in less than six months. Historically, we compensated for the inefficiencies in our supply chain simply by overstocking, which increased costs.
Challenge
Inventory availability and cost concerns were the key challenges that pushed MobilityWorks to find a modern supply chain management and visibility system. Because their existing supply chain processes didn’t provide a clear enough picture of their entire network, they found themselves either carrying too much inventory or lacking the right inventory on the lot to satisfy customer requests. This lack of insight into which vehicles needed to be at which locations at specific times also created higher transfer costs.
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Solution
Dedicated to their “Be There” promise to clients, MobilityWorks sought a next generation supply chain planning solution that could fully take advantage of the power of AI, machine learning and cloud computing.This kind of solution would give them better visibility and enhanced KPI analysis to ensure they were meeting critical goals. The new solution also needed to help them make better purchasing and inventory management decisions while giving them the tools they needed to improve agility and productivity in their supply chain management activities.
Finally, they needed a solution to help them manage costs and revenue across their supply chain network, and they wanted the ability to leverage the power of the Salesforce platform.
ketteQ’s built-in-the-cloud, Salesforce-enabled solution checked all the boxes. With ketteQ, MobilityWorks has critical information at their fingertips: inventory levels across all locations, demand planning and analysis, loading rates, cost vs. speed, and more.
One specific wrinkle ketteQ helped solve was rising interest rates creating higher inventory costs, at the same time that demand dropped. ketteQ was able to adjust their strategy to help MobilityWorks automatically pivot and adjust inventory levels down to control costs.
Results
ketteQ delivered complete visibility to MobilityWorks in-store inventories in just six months.
"With ketteQ, we have complete visibility to our in-store inventories. With that and a systematic reliance on ketteQ's replenishment recommendations, in just one year we have realized a 46% reduction in daily stocking alerts without increasing same-store inventory levels, all while improving gross margin retention."
- Sorenson
Overall, MobilityWorks gained several major benefits from their partnership with ketteQ:
- Reduced inventory cost by $4.7 million, in the first 6 months
- Improved fill rate by 5% in the first 6 months
- 46% reduction in daily stocking alerts inthe first year
- Increased revenue and decreased costs
- Improved supply chain management efficiency and visibility
- Lower inventory levels
- Improved productivity
- Complete visibility to in-store inventories
ketteQ’s solution gives MobilityWorks the ability to plan and execute its entire supply chain network with greater efficiency and accuracy. This ensures MobilityWorks can continue to “Be There” for its clients across the U.S.
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