Overview
MobilityWorks is the largest adaptive vehicle provider in the United States,offering wheelchair-accessible vehicles to the more than 16 million individualswith disabilities in the country. MobilityWorks has more than 90 locationsacross the U.S. and maintains the largest inventory of wheelchair-accessiblevehicles in the nation.
To live up to their “Be There” motto, it’s essential for the company’s supply chainto run smoothly and efficiently to ensure proper inventory across all locations.They also need to keep costs down to achieve their financial objectives and tobetter serve their clients.
At a glance
- Largest adaptive vehicle provider in the U.S. with 95 locations
- Struggled with inventory management and transfer costs
- Partnered with ketteQ and Salesforce to optimize supply chain planning
- Reduced inventory cost by $4.7 million in the first 6 months
- 5% inventory reduction and 4% fill rate improvement
- 46% in daily stock out alert reduction in the first year
ketteQ planning technology is light years ahead of legacy supply chain solutions and has enabled us to quickly achieve measurable results in less than six months. Historically, we compensated for the inefficiencies in our supply chain simply by overstocking, which increased costs.
Challenge
Inventory availability and cost concerns were the key challenges thatpushed MobilityWorks to find a modern supply chain management andvisibility system. Because their existing supply chain processes didn’tprovide a clear enough picture of their entire network, they foundthemselves either carrying too much inventory or lacking the rightinventory on the lot to satisfy customer requests. This lack of insight intowhich vehicles needed to be at which locations at specific times alsocreated higher transfer costs.
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Solution
Dedicated to their “Be There” promise to clients, MobilityWorks sought anext generation supply chain planning solution that could fully takeadvantage of the power of AI, machine learning and cloud computing.This kind of solution would give them better visibility and enhanced KPIanalysis to ensure they were meeting critical goals. The new solution alsoneeded to help them make better purchasing and inventorymanagement decisions while giving them the tools they needed toimprove agility and productivity in their supply chain managementactivities.
Finally, they needed a solution to help them manage costs and revenueacross their supply chain network, and they wanted the ability toleverage the power of the Salesforce platform.
ketteQ’s built-in-the-cloud, Salesforce-enabled solution checked all theboxes. With ketteQ, MobilityWorks has critical information at theirfingertips: inventory levels across all locations, demand planning andanalysis, loading rates, cost vs. speed, and more.
One specific wrinkle ketteQ helped solve was rising interest rates creatinghigher inventory costs, at the same time that demand dropped. ketteQwas able to adjust their strategy to help MobilityWorks automaticallypivot and adjust inventory levels down to control costs.
Results
ketteQ delivered complete visibility toMobilityWorks in-store inventories in just sixmonths.
"With ketteQ, we have complete visibilityto our in-store inventories. With that and asystematic reliance on ketteQ'sreplenishment recommendations, in justone year we have realized a 46% reductionin daily stocking alerts without increasingsame-store inventory levels, all whileimproving gross margin retention."
- Sorenson
Overall, MobilityWorks gained several majorbenefits from their partnership with ketteQ:
- Reduced inventory cost by $4.7 million,in the first 6 months
- Improved fill rate by 5% in the first 6months
- 46% reduction in daily stocking alerts inthe first year
- Increased revenue and decreased costs
- Improved supply chain managementefficiency and visibility
- Lower inventory levels
- Improved productivity
- Complete visibility to in-store inventories
ketteQ’s solution gives MobilityWorks theability to plan and execute its entiresupply chain network with greaterefficiency and accuracy. This ensuresMobilityWorks can continue to“Be There” for its clients across the U.S.
