NCR Voyix
NCR Voyix accelerates supply chain transformation with ketteQ, enhancing forecast accuracy and driving revenue growth.
Overview
NCR Voyix, a global leader in point-of-sale (POS) equipment and solutions for retail and restaurants, boasts $8 billion in revenue and a presence across multiple markets. Headquartered in Atlanta, the company faced challenges with its existing supply chain planning tools, relying on Oracle Cloud Planning, which replaced Kinaxis a few years earlier, with suboptimal results. Meanwhile, their sales organization was already leveraging Salesforce, positioning ketteQ’s adaptive planning solutions as a logical fit.
Seamlessly connecting our sales teams in Salesforce with ketteQ’s forecasting capabilities has been a game-changer—delivering predictive forecasts that feel like AI-driven opportunities. From frontline users to executives, this solution has been a home run. Compared to Oracle and other systems we’ve used, ketteQ stands out in accuracy, usability, and overall performance. It’s more than just a tool—it’s a revenue engine. Every dollar invested translates directly into greater productivity, efficiency, and, ultimately, increased sales.
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Challenge
NCR Voyix’s supply chain planning was a labor-intensive process, requiring the efforts of 200 planners to manage operations spanning manufacturing, distribution, and service. With outdated systems, slow response times, and limited forecasting capabilities, NCR struggled to meet the demands of its dynamic business environment. Critical challenges included:
- Improving promise dates and on-time delivery.
- Enhancing forecast accuracy to align supply with demand.
- Streamlining workflows to boost user satisfaction and productivity.
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Solution
ketteQ delivered a tailored solution designed to address NCR Voyix’s specific needs, including:
- Demand Planning: Leveraging Salesforce data, economic indicators, and advanced analytics to create accurate, predictive forecasts.
- Improved Workflows: Streamlining processes to enhance usability and efficiency across teams.
- Scalable Architecture: A future-proof platform enabling seamless expansion into revenue, supply, and service parts planning.
Results
NCR Voyix experienced transformative results within a short period:
- Improved Forecast Accuracy: Leveraging Salesforce and market indicator data to align forecasts with sales and economic trends.
- Enhanced User Experience: Teams praised the intuitive interface and faster response times compared to previous systems.
- Revenue Growth Potential: Enabled proactive planning to identify revenue opportunities, including product bundling and cross-selling.
- Accelerated Time-to-Value: From introduction to signed contract in just five months, underscoring the efficiency of ketteQ’s approach.
At the 2025 Salesforce Manufacturing Summit, Brian Gilchrist added, “NCR Voyix is now moving faster on the front end and more accurately on the backend, thanks to ketteQ’s innovative platform.”
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