Turning Up Efficiency, Turning Down Costs: How Johnson Controls Transformed Service Operations
HVAC equipment and control systems leader achieves 10% increase in On-Time Deliveries and improved inventory management.
Overview
Johnson Controls (JCI) has always believed in setting the industry standard for HVAC equipment and control systems. Known for their unwavering commitment to quality, JCI’s extensive portfolio includes everything from parts and installations to repairs and maintenance, supported by a global team of experts and network of distributors and dealers. But, with double-digit growth each year, JCI realized they needed something more—an edge that would allow them to streamline operations while continuing to deliver exceptional service to every partner and customer. By turning to ketteQ’s adaptive supply chain planning solutions, they found exactly what they needed to stay ahead in a rapidly evolving industry.
At a glance
- Leading global provider of HVAC systems with a comprehensive portfolio of services, including parts, installations, repairs, and maintenance.
- Addressed operational complexities of rapid growth by implementing ketteQ’s adaptive planning solution.
- Achieved a 10%+ increase in On-Time Deliveries with proactive demand planning.
- Improved inventory management, increasing stocked parts by 55% without additional floor space or capital investment.
- Enhanced cross-department collaboration through a single, Salesforce-enabled platform.
- Freed up planners’ time for strategic forecasting by reducing reactive backorder management tasks.
Challenge
Growth was on the horizon, and JCI knew the stakes. Their decades of HVAC experience had taught them that growth brings complexity. To stay true to their mission of superior customer service, they would need to outsmart the common pitfalls of rapid expansion.
For JCI, the challenges loomed large:
- Lost revenue: Field technicians often had to source parts from local suppliers to meet customer demands, leading to inconsistent inventory control.
- Aging inventory: Excess parts sat unused, tying up valuable resources and inflating holding costs.
- Backorder firefighting: Time spent scrambling for backorders and quick fixes distracted from long-term, strategic planning.
Each challenge underscored a need for a solution that wasn’t just reactive but proactive, helping them anticipate issues and transform these pain points into strengths.
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Solution
JCI found its answer in a partnership with ketteQ, powered by the PolymatiQ™ Solver. ketteQ’s platform didn’t just promise improved inventory management; it offered real-time adaptability and intelligence that made it possible for JCI to take control of its service parts planning like never before. With ketteQ, JCI could now anticipate customer needs, manage inventory efficiently, and collaborate across departments for a more unified approach to operations.
The partnership’s standout benefits included:
- Real-time adaptability: ketteQ’s AI-driven platform gave JCI the agility to respond instantly to market shifts, ensuring that the right inventory was on hand precisely when it was needed.
- Cross-functional collaboration: By bringing planners and buyers onto a shared platform, ketteQ helped standardize processes and foster deeper collaboration, transforming how JCI’s teams worked together.
- Scalable, Salesforce-enabled architecture: ketteQ’s cloud-native system integrated seamlessly across JCI’s units, giving them a unified, scalable deployment that matched their growth trajectory.
Results
For JCI, ketteQ’s adaptive, AI-powered solution has become an essential part of their growth story. By making their service parts planning smarter, more agile, and deeply collaborative, they’ve unlocked new levels of efficiency and customer satisfaction. ketteQ didn’t just provide a platform; they delivered a transformative tool that ensures JCI is ready for whatever comes next—positioning them to lead the HVAC industry well into the future.
