Polishing the Process: Cosmetica’s Supply Chain Makeover

Cosmetica isn’t just any manufacturer—it’s where innovation meets beauty, crafting the latest cosmetics for some of the biggest brands in the industry. Known for their expertise inlow-volume, high-mix production, Cosmetica’s supply chain is more than just a support function; it is a critical part of their brand identity. With every new product and custom blend, Cosmetica’s supply chain team delivers samples and small-batch runs that delight their customers. Yet, beneath this shine, their supply chain operations needed a boost to keep up with growth and the complexities of their high-mix environment.

For Cosmetica, maintaining its edge in a competitive market meant finding a solution that could help them stay agile while delivering flawless performance—a solution that could streamline their complex processes and enable them to meet the needs of their most demanding clients.

At a glance

• Serves global beauty brands with innovative,high-mix, low-volume production.
• Leveraged Salesforce-native platform to integrate demand, inventory, and supply planning.
• Achieved accurate, data-driven forecasting with reduced manual effort.
• Enhanced visibility and responsiveness across supply chain operations.
• Minimized inventory waste and optimized storage through precise planning.
• Enabled on-time, in-full delivery with improved lead time accuracy, boosting client satisfaction.

In the world of cosmetics manufacturing, success hinges on precision. With high-mix, low-volume (HMLV) production, Cosmetica’s supply chain juggled a vast array of materials, each with its own lead time, expiration date, and storage requirements. Managing this intricate operation with legacy systems and manual processes had become a burden, slowing down their ability to respond to changing demands.

Each time the team encountered a delay, missed forecast, or overstocked inventory, costs rose—and customer satisfaction dipped. Forecasting became a game of guesswork, with unpredictable lead times and rising costs adding to the strain. Cosmetica needed a solution that could adapt to their unique needs, enhancing both the accuracy and agility of their supply chain.