The Recipe for Success: How Parts Town Optimized Inventory Planning with ketteQ

When a commercial kitchen needs a replacement part, speed matters. Whether it’s a high-volume chain restaurant or an independent foodservice provider, any downtime can mean lost revenue and frustrated customers. That’s why Parts Town, the leading distributor of genuine OEM foodservice equipment parts, is committed to delivering fast, reliable, and seamless service.

But with rapid business growth and an ever-expanding inventory, Parts Town faced a critical challenge: How do you scale a service parts planning system without compromising customer service or tying up excessive capital in inventory?

That’s where ketteQ came in.

The Challenge: Scaling Up Without Slowing Down

Parts Town was growing fast, and their existing supply chain planning system was struggling to keep pace. Forecasting and inventory planning required a more sophisticated approach—one that could support their expansion while ensuring industry-leading service levels. Their team needed a planning solution that could:

• Integrate seamlessly with existing forecasting algorithms

• Enhance predictive and prescriptive analytics

• Optimize inventory investments while maintaining availability

• Provide real-time, AI/ML-driven scenario planning for smarter decision-making

The Solution: ketteQ’s Adaptive Supply Chain Planning

ketteQ’s AI and ML-powered scenario planning and real-time integration delivered exactly what Parts Town needed. With ketteQ, Parts Town was able to unify its supply chain data, automate planning processes, and enhance forecasting accuracy.

Unlike traditional solutions, ketteQ seamlessly integrates with existing systems, augmenting capabilities rather than replacing them. This approach ensured a smooth transition, allowing Parts Town to continue operations without disruption while leveraging ketteQ’s next-gen analytics to improve decision-making.

“It has been refreshing to work with a team that is not just skilled in software development but also has a high level of supply chain management practitioner experience. The ketteQ team understood our business and partnered with us to implement a solution that overcame the limitations of our existing solution and enhanced it to improve our ability to plan and execute.”
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—Doug Buis, Vice President of Inventory Management and Analytics, Parts Town

The Results: More Efficient Inventory, Uncompromised Service

With ketteQ, Parts Town achieved:

• 15% reduction in inventory capital commitments without impacting service levels

• Seamless real-time integration between forecasting and planning systems

• AI-powered scenario modeling for better decision-making and agility

• Stronger analytics and visibility, improving overall operational efficiency

By leveraging ketteQ’s adaptive supply chain planning, Parts Town ensures that when a restaurant needs a part, it’s available—without overinvesting in excess inventory. It’s a perfect recipe for efficiency, customer satisfaction, and continued growth.

Why This Matters:

Service parts distribution is all about speed, precision, and availability. ketteQ’s AI-driven supply chain planning gives businesses like Parts Town a competitive edge—delivering smarter inventory decisions, increased agility, and the ability to scale seamlessly with growth.

Check our other ketteQ customer success stories to learn why companies around the world are making the strategic decision to upgrade to ketteQ and unlock significant financial and operational value.  

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Want to learn how ketteQ can help your business thrive in today’s unpredictable world? Let’s connect.